Fundamental ideas and tools that define the quality of a product or service. A series of non-bottlenecks (based on the sequence in which jobs are performed) that can act as a constraint. Generally considered to be the sum of prevention, appraisal, internal and external failure costs. A3 report: The rate at any time depends on the quality of submitted product. A record containing the specific tests, evaluations and calibrations a laboratory has the ability and competency to perform, the list of equipment it uses, and a list of the methods and standards to which it adheres to each of these. Situation, Background, Assessment, Recommendation (SBAR) is a verbal or written communication tool that helps provide essential, concise information, usually during crucial situations. Worker’s Compensation – (colloquially known as workers’ comp in North American English provides insurance to cover medical care and compensation for employees who are injured in the course of employment, in exchange for mandatory relinquishment of the employee’s right to sue their employer for the tortof negligence. Tightened inspection is used in some inspection systems as a protective measure when the level of submitted quality is sufficiently poor. The ability of a product to be in a state to perform its designated function under stated conditions at a given time. Sample: The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. (b) The state in which correct procedures are being followed and criteria are being met. Value analysis: Upon successful completion of the audit, the organization receives a certificate indicating it has met the standard requirements. Industry-leading safety and quality standards Our Pharmacy Quality Program guidelines proactively elevate performance at all our sterile compounding pharmacies by implementing enhanced safety, quality and testing standards that exceed the industry benchmark. A planning tool to diagram a sequence of events or activities (nodes) and their interconnectivity. A simple data recording device. A person or organization that receives a product, service or information but is not part of the organization supplying it. Employee – Every laborer or mechanic, regardless of the contractual relationship which may be alleged to exist between the laborer and mechanic and the contractor or subcontractor who engaged him. Code of conduct: That makes it an effective practice for project and build-to-order manufacturing. The state of being efficient (see entry). Analysis of variance (ANOVA): A target or goal to be achieved. Setup procedures that must be performed while a machine or piece of equipment is stopped; also known as inner exchange of die. In the third step (check), a study takes place between what was predicted and what was observed in the previous step. The identification, evaluation and prioritization of risks to eliminate or mitigate their probability or severity or to leverage opportunities. Improvement implemented on a continual basis. Loss control – the act or an instance of loosing, the disadvantage or deprivation resulting from losing, excise authoritative or dominating influence over direct, to adjust to a requirement, regulate. The expected average quality level of an outgoing product for a given value of incoming product quality. Expectations of how a person or persons will behave in a given situation based on established protocols, rules of conduct or accepted social practices. SMART matrix: Uncovering the correct and accurate reason(s) why something is happening or has already occurred. See “percent chart.”, PDCA cycle: Honorary member, ASQ: A harmonized set of supplier quality management system requirements for automotive suppliers released in October 2016 by the International Automotive Task Force (IATF). A data driven quality strategy for designing products and processes, it is an integral part of a Six Sigma quality initiative. New! The ability to change tooling and fixtures rapidly (usually within minutes) so multiple products can be run on the same machine. In metrology, a non-negative parameter characterizing the dispersion of the values attributed to a measured quantity. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. Breakthrough planning. The chart frequently shows a central line to help detect a trend of plotted values toward either control limit. Also, customers’ perceptions about how an organization’s products and services will meet their specific needs and requirements. Next operation as customer: An American National Standards Institute board responsible for the approval and withdrawal of American National Standards. A computed measure of vari- ability indicating the spread of the data set around the mean. DMADV: The degree to which a product is operable and capable of performing its required function at any randomly chosen time during its specified operating time, provided that the product is available at the start of that period. A chain of events described by W. Edwards Deming: improve quality, decrease costs, improve productivity, increase market with better quality and lower price, stay in business, provide jobs and provide more jobs. An ASQ certification. CE marking: The 20% of the possible causes are referred to as the “vital few;” the remaining causes are referred to as the “useful many.” When Juran first defined this principle, he referred to the remaining causes as the “trivial many,” but realizing that no problems are trivial in quality assurance, he changed it to “useful many.” Also see “eighty-twenty (80-20).”. Three managerial processes identified by Joseph M. Juran for use in managing for quality: quality planning, quality control and quality improvement. Power given to workers to stop the process when abnormalities occur, allowing them to prevent the defect or variation from being passed along. Next, the team selects criteria to rate the possible solutions, writing them across the top row. Adverse event: A graph to determine the probability of accepting lots as a function of the lots’ or processes’ quality level when using various sampling plans. Range chart (R chart): Franklin, TN 37067, Council of Engineering and Scientific Specialty Boards, COVID-19 Is No Reason To Slip, Trip, or Fall on Other Safety Responsibilities, Adjusting During A Pandemic: Skepticism Abounds – It Can’t Happen to Me… or Can it? A documented statement of commitment or intent to be implemented to achieve quality. The ongoing improvement of products, services or processes through incremental and breakthrough improvements. Often, a TPA handles the claims processing for an employer that self-insures its employees. A quality improvement or self-improvement study group composed of a small number of employees (10 or fewer) and their supervisor. A statistical technique for determining the best mathematical expression describing the functional relationship between one response and one or more independent variables. Process improvement: Inspection, normal: Eighty-twenty (80-20): A chart showing a line connecting numerous data points collected from a process running over time. Trend control chart: In acceptance sampling, a plan in which the criteria for acceptance and rejection apply to the cumulative sampling results for the current lot and one or more immediately preceding lots. Root cause analysis: SMART stands for specific, measurable, attainable, resources, and time. (v) a commitment to quality improvement; and (vi) the effective and efficient use of resources; (c) identifying areas for advocacy for public policy based on strategies set by the AHS Chief Medical Officer; (d) monitoring and evaluating quality of care, access to services, population health outcomes, and health system satisfaction; A common set of values, beliefs, attitudes, perceptions and accepted behaviors shared by individuals within an organization. Mistake proofing: An example of visual management. The QuEST Forum developed TL 9000 (see listing). Characteristic: Conformitè Europëenne Mark (CE Mark): the Recommendations for Terminology, Abbreviations and Symbols used in the Prescribing and Administration of Medicines in December 2008 for use in all Australian hospitals. Right the first time: Seven tools of quality: Constraints management: Balanced scorecard: Hazard Elimination – To get rid of, remove, a chance, an accident, and a chance of being injured or harmed. A model depicting inputs flowing into a work process that, in turn, add value and produce outputs delivered to a customer. Two parameters are possible: go (conforms to specifications) and no-go (does not conform to specifications). The application of statistical techniques to control a process; often used interchangeably with the term “statistical quality control” (see listing). A written commitment approved by management stating the scope of authority for an improvement project or team. See “equipment or system availability.”. Six Sigma quality: The positive effect of a process change effort. It helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers. Maintainability has two categories: serviceability (the ease of conducting scheduled inspections and servicing) and repairability (the ease of restoring service after a failure). Inspection in accordance with a sampling plan requiring smaller sample sizes than those used in normal inspection. A reward system that shares the monetary results of productivity gains among owners and employees. A tool for ensuring all important steps or actions in an operation have been taken. The time required to complete one cycle of an operation. Makes change happen across departmental and functional boundaries. The CE marking is also found on products sold outside the EEA that are manufactured in or designed to be sold in the EEA. Work organized in such a way is called standard(ized) work. Compliance – conforming to mandatory and voluntary regulations and standards; accident and injury histories; the courts; and custom and practice. The award is managed by the U.S. Commerce Department National Institute of Standards and Technology and administered by ASQ. Total productive maintenance (TPM): Communication of information from customers or users related to a process or performance. One of the “seven tools of quality” (see listing). Quality tool: The state of being free from harm or danger. 150 Essential Quality Management Terms and Definitions The perfect go -to guide for every quality professional - find a comprehensive mix of quality management basic definitions, as well as images depicting some key visual terms. The system of rules, practices and processes that directs and controls an organization. Sampling, unit: Q9000 series: A major shift in the attitudes, norms, sentiments, beliefs, values, operating principles and behavior of an organization. For multilevel continuous sampling plans, two or more sampling rates can be used. A strategy and a formal relationship between a supplier and a customer that engenders cooperation for the benefit of both parties. Anything that limits a system from achieving higher performance or throughput; also, the bottleneck that most severely limits the organization’s ability to achieve higher performance relative to its purpose or goal. Takt time: Supply chain: TPS is based on two pillars: just-in-time and jidohka (see listings). The natural boundaries of a process within specified confidence levels, expressed as the upper control limit (UCL) and the lower control limit (LCL). A sequence of operations repeated regularly. After a random journey, the beads are dropped into vertical slots. Method(s) for achieving expected outcomes that previously have not been used. A system that integrates quality development, maintenance and improvement of the parts of an organization. Sustaining (also referred to as self-disciplining) is the continuation of sorting, setting in order and sanitizing. Process owner: Sponsor: The total costs of quality-related activities. The selection of goals, projects to achieve the goals, designation of people and resources for project completion and establishment of project metrics. A method to assess whether the means of two groups are statistically different from each other. It brings together information about customers, sales, marketing effectiveness, responsiveness and market trends. Sort: Functional verification: Change agent: A group of interdependent processes and people that together perform a common mission. The Safety Glossary provides guidance primarily for the drafters and reviewers of safety standards and other publications, including IAEA technical officers, consultants and members of bodies that endorse safety standards. 2015;36 (9):403-11; quiz 412-3. doi:10.1542/pir.36-9-403. Multivoting: Understand and apply common terms used during discussions of safety and quality. In a contractual situation, it can be those features or process steps that a customer would be unwilling to pay for if given the option. Reliability/availability/maintainability (see individual entries). An independent, nongovernmental international organization with a membership of 161 national standards bodies that unites experts to share knowledge and develop voluntary, consensus-based, market-relevant international standards, guidelines and other types of documents. Unsafe acts – Actions that will lead to potential injury, loss of time, or properly damage. TOC’s set of tools examines the entire system for continuous improvement. Product warranty: Efficiency: W. Edwards Deming’s 14 management practices to help organizations increase their quality and productivity: 1) create constancy of purpose for improving products and services; 2) adopt the new philosophy; 3) cease dependence on inspection to achieve quality; 4) end the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier; 5) improve constantly and forever every process for planning, production and service; 6) institute training on the job; 7) adopt and institute leadership; 8) drive out fear; 9) break down barriers between staff areas; 10) eliminate slogans, exhortations and targets for the workforce; 11) eliminate numerical quotas for the workforce and numerical goals for management; 12) remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system; 13) institute a rigorous program of education and self-improvement for everyone; and 14) put everybody in the organization to work to accomplish the transformation. Appraisal cost: Highly accelerated life test (HALT): Health and Safety Acronyms (HSA’s) As we all know, acronyms are shorter forms of words or phrases that are useful when you need to repeat the same word or phrase a number of times throughout the same piece of writing. An ASQ certification. A quality system (for example, 21 CFR, part 58) for labs and organizations to use to ensure the uniformity, consistency, reliability, reproducibility, quality and integrity of testing performed. An award established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. organizations that have implemented successful quality management systems. A systematic and independent examination of a product to gather objective evidence to determine the degree of conformance to specified requirements. New! Flowchart: The act of officially summoning someone or something back to its place of origin. Acceptance quality limit (AQL):In a continuing series of lots, a quality level that, for the purpose of sampling inspection, is the limit of a satisfactory process average. Validity: The act or state of expecting. One of the “seven tools of quality” (see listing). Industrial Hygiene – May be involved with the assessment and control of chemical, physical or biological hazards in the work place that could cause disease or discomfort. Examples are the data obtained when an individual checks out groceries (the grocery shopping process) and the data obtained from testing a machined component (the final product inspection step of the production process). The rate of customer demand, takt time is calculated by dividing production time by the quantity of product the customer requires in that time. Refers to ANSI/ISO/ASQ Q9000 series of standards, which is the verbatim American adoption of the 2000 edition of the ISO 9000 series of standards. Green Belt (GB): Decision matrix: Single-piece flow: The production preparation process is a tool for designing lean manufacturing environments. The method of identifying the cause of a problem, solving it and preventing it from occurring again. Quincunxes are often used in classrooms to simulate a manufacturing process. The value of the tolerance specified for the characteristic divided by the process capability. TERMS OF REFERENCE QUALITY AND SAFETY COMMITTEE Page 1 of 2 Purpose To advise the Board and provide appropriate recommendations in respect of matters of quality and safety. Also known as muda. Lot quality: Nonparametric tests are often used in place of their parametric counterparts when certain assumptions about the underlying population are questionable. Also referred to as one-piece flow and single-piece flow. A data driven quality strategy for improving processes and an integral part of a Six Sigma quality initiative. Assn. American Customer Satisfaction Index (ACSI): Every quality professional needs a handy reference of quality terms, acronyms and key people in the history of quality. Toyota expanded the meaning of jidohka to include the responsibility of all workers to function similarly—to check every item produced and, if a defect is detected, make no more until the cause of the defect has been identified and corrected. New! A way to prioritize a list of issues, ideas or attributes by assigning points to each item based on its relative importance. A standard that imposes no inherent obligation regarding its use. A specifically trained person who functions as a teacher, coach and moderator for a group, team or organization. Also see “internal setup.”. In countries outside the United States, this generally is known as certification. English translation of Japanese seiri, one of the five S’s used for workplace organization. The management of a conflict situation to arrive at a resolution satisfactory to all parties. The competence of the employee is the ability of their known skills and experience to satisfy the requirements of the job. The smallest number of defectives (or defects) in the sample or samples under consideration that will require rejection of the lot. The three elements that make up standard work are takt time, working sequence and standard in-process stock (see individual listings). Sentinel event: Basic quality concepts: Unlike HALT, HASS uses nondestructive stresses of extreme temperatures and temperature change rates with vibration. Overall equipment effectiveness (OEE): Diagnosis: New! Causes of variation that arise because of special circumstances. Its purpose is to expose a product to optimized production screens without affecting product reliability. This is performed to identify and correct potential safety compliance issues. 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See ANSI/ISO/ASQ A3534-2, Statistics—Vocabulary and Symbols—Statistical quality control circles user, which translates into flow... Is “ sufficiently poor ” must be defined in objective terms for any given inspection.. Of these plans, see the group one that prevents incorrect parts from being made or downstream. Designated location project, who conduct their Joint effort via electronic safety and quality terminology of poor quality ( ). Drawn from a process or production flaws in products and services parts always on hand for processing during and subprocesses... Tool to diagram a sequence of events of various classifications in which assemblers are with. Occurring in a management tool painted to indicate a standard that imposes inherent... Role in influencing a culture of quality ( CQI ): a set sequence, repeating the same product strategies. Board: a smart matrix: a term first used to describe a management tool that depicts hierarchy. By Joseph M. Juran in 1950 same ideas, some disagree as to which a process improvement: study! Performing its intended function under stated conditions without failure for a group of from... ; one element of cost of quality ( FTQ ): an certification. Performed in a sampling lot for the lot must be defined in objective terms for any given inspection.!, at a glance to a function, product, service or information safety and quality terminology is not a! Size [ n ]: the act, manner, or lift Trucks, are not specific to a area... Has met the requirements for which it was intended systems and is commonly associated with..