HOLD TIME: over 45 minutes!? It was unbelievably out of square - this was an obvious manufacturing defect as it had been welded out of square. There also nobody replied our goods status.Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company. Either way, there are no real cons to report, except for maybe the outstanding price tag. 3.8. www. 2.4. gro he… Grohe AG has a consumer rating of 1.33 stars from 3 reviews indicating that most customers are generally dissatisfied with their purchases. Read honest and unbiased product reviews from our … Write a review Sign in. Rave: Grohe & Insinkerator Customer Service 2 This entry was posted in DIY Rants and Raves and tagged customer service faucet Grohe InSinkErator insta-hot instant hot water kitchen rave replace warranty on February 17, 2014 by Steve Jenkins (updated 2403 days ago) I bought s shower tab combo and the main metal switch felt off. Grohe America consumer reviews, complaints, customer service. Was wrong on both occasions - the tap developed a leak within 3 months and all comms to Grohe are being ignored. I finally checked under the sink and it was totally wet. Model : 1405300M View Details. They promised to refund my money and within the given time this was actioned. Read customer reviews and common Questions and Answers for GROHE Part #: 27891 000 on this page. For over $300 I expected much more.I’ll never recommend or purchase another Grohe product. Rights Reserved, You Are About to Contact PissedConsumer.com, 103, 3rd floor of Building D, CDC, Lad Prao Soi 87, Praditmanutham Road, Kong Jan, Bangkok, Sluseholmen 8c, 2.th. Contacted Grohe (slow, unresponsive customer service), and they sent me a new hose a month later. She had no answer. 701 Thalia Street, Jeddah, Bauarena Volketswil Industriestrasse 18 8604 Volketswil Switzerland, Zastoupení pro CR a SR Antala Staška 510/38 140 00 Praha 4 Czech Republic, No:5 Anel Plaza Giriş Kat 34768 Ümraniye İstanbul, Alamanda Tower Building 31st Floor Jl. Do you agree with GROHE’s 4-star rating? Replaced products or parts are warranted only for the period remaining under the initial warranty at the time of replacement. Add to Compare. The Grohe New Tempesta System 210 Flex Shower System with Diverter was delivered faulty by the company. Sharing is caring! grohe.dk. GROHE - Luxury fittings for exceptional bathrooms and kitchens. Do you agree with GROHE's TrustScore? Read honest and unbiased product reviews from our users. They assumed that was the problem -so I called them.Their customer service (after waiting on line for well over a half hour ) is terrible. When you buy a Grohe BauEdge Bath Shower Mixer online from Wayfair.co.uk, we make it as easy as possible for you to find out when your product will be delivered. Get information about various brands and their company profile, products prices and quality, advertisement, service, franchise and call center only on MouthShut - world's leading reviews and rating website. I did check all the hose supply lines and they are not the problem. USA & Canada - GROHE in your country. 12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. Write a review. GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. This customer care number helps the customer to contact the help desk of Grohe with Free of cost. Grohe was kind enough to send a goodwill replacement. This was outstanding customer service and I am a customer for life. You can prevent lime scale by drying the fitting after each use. Ive been in the plumbing industry for over 12 year and Ive never come across such a useless buch of people. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. Read honest and unbiased product reviews from our users. I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish. Grohe America. Read customer reviews and common Questions and Answers for GROHE Part #: 35601000 on this page. 1 review for GROHE, 1.0 stars: 'Tecnical & customer services at this Heathrow office are totally incompetent, and they have the aldasaty to charge a premium rate number for their shoddy service. Is this how Grohe now treats their long time customers ? About once every week or two. Find helpful customer reviews and review ratings for Grohe 27922001 Tempesta Thermostatic Shower, Chrome at Amazon.com. High-quality products in great designs. For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. About once a year the faucet leaks while turned off. Quality, technology, design and sustainability. GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. It can be fixed. When you buy a GROHE Ladylux L2 Single Handle Kitchen Faucet online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Very rude and non responsive! You already own a Grohe product and it has developed a fault. So it indeed appears that I need to replace every faucet in the house. The login is currently only available for members of the GROHE SMART loyalty program. You can contact the customer service representative of Grohe calling Grohe's helpline phone numbers. Read customer reviews and common Questions and Answers for GROHE Part #: 322983 on this page. He asked us to talk Mr. We are constructing a 5 star hotel with 94 rooms. $46.00 . She advised that a shipment of that part was on back order with the manufacturer. Ps thank you grohe for saying you have passed onto customer service - any idea when, or if, they might bother contacting us? This technology provides peace of mind and comfort for everyone. What's the point of paying $500 for a faucet and not even getting lifetime warranty? Categories My Reviews My Settings Install App Help ... GROHE Reviews 28 • Poor . I bought a grohe rapid sl frame. I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. GROHE America Inc. Suite G, 200 North Gary Avenue IL 60172 Roselle United States Read honest and unbiased product reviews from our users. Appalling service. Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out. The GROHE Rapido SmartBox makes adapters practically redundant. I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. My emails are totally ignored & unanswered and trying to call results in being placed on hold until the call gets disconnected. I've done more research since and find that most Grohe are made in China now - and many leak!- do your research! Now I've had to buy $100 leak sensor to email me when a leak occurs. I have never seen such a poorly made facet. I've been trying to get the sense guard water meter working in order to write a tech review for a magazine, but so far I haven't even been able to log into my account. Rd., Zhongshan Dist., Taipei City 104, Taiwan, Unit 2201-T, 22nd Floor, SM Aura Tower, 26th Street corner McKinley Parkway, The Fort, Taguig City, Zona Industrial de Areeiros – Apt. I was disgusted that a company that sells such high end products can be so ignorant to their clients! 255 were here. Voice your opinion today and hear what 2 customers have already said. Read honest and unbiased product reviews from our … Grohe does not answer their customer service hotline phone. I’m truly shocked!!! Grohe has not shipped. grohe.us. Reviewer15271488 Then we talked to Mr. Omkar nath Mishra. grohe.dk. Grohe ... 06490000-GROHE Add to Cart. Paulista, 807 – Cj 2315, 23 andar Bela Vista São Paulo, Wienerbergstraße 11 / A7 1100 Wien - Austria, Suite 1-2A, 23/F., Sino Plaza 255-257 Gloucester Road Causeway Bay, Szépvölgyi Office Park 1037 Budapest, Montevideo u. This is why I never trust reviews. You can prevent lime scale by drying the fitting after each use. Read customer reviews and common Questions and Answers for GROHE Part #: 35601000 on this page. Further, the part was not in stock at any parts dealer in the US. Many floors ruined.Please do your due diligence. They refused to replace the faucet saying that it was wear and tear and after 18 years it would not be covered. Voice your opinion today and hear what 28 customers have already said. There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. Please attach your proof of purchase as this will allow us to deal with your enquiry in the most efficient manner. Fully completing the form below can increase the speed of response . GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. Worst quality control - poor product - even worse customer service. By proceeding, you consent to the disclosure of your contact information to the company. Read customer reviews and common Questions and Answers for Grohe Part #: 40365001 on this page. Simatupang Kav. Add to Compare. !Why must a paying customer wait for this long to discuss a defective product? I contacted the company and they did not respond. Add to Compare. GROHE has been part of the LIXIL Group Corporation since 2014. stay away from this tap and the whole brand - very overpriced … grohe.us Visit this website grohe.us. The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . When tasked with creating the Grohe faucet reviews on the web, we dove into their faucets full force to find out what features were best for what purpose and also common problems found in their selections. The treads that screw the handle in just disintegrated. Awesome customer service. GROHE - Luxury fittings for exceptional bathrooms and kitchens. All free and out of warranty. In addition I've had to repair my drywall twice, mold problem, paint, etc.Never buy Grohe. You may also write their customer service department at us-customerservice@grohe.com if you live in the United States. Grohe took 9 days to answer a customer service email and they only managed that after being promoted. GROHE does also offer metal hoses like the 28417000 which are made in Portugal. A free inside look at company reviews and salaries posted anonymously by employees. If you have any questions about your purchase or any other product for sale, our customer service representatives are available … Not only did I wait this long, no one ever came on the phone. Hello, thank you for the feed back on this product and we apologize for the experience you have had so far. This leads us to believe that either a) Grohe’s customer service is so great that any problems that have come up were solved to the customer’s content or b)Grohe has actually beat the odds and created a product that performs as expected every time. No response after several emails and phone calls! The company doesn't care to hear from customers who have a problem with its products. Please attach your proof of purchase as this will allow us to deal with your enquiry in the most efficient manner. The Quality of the Product looks poor and reminds you to a cheat where you pay loads of money for zero quality. Taps from Grohe include kitchen taps and bathroom taps. GROHE has been part of the LIXIL Group Corporation since 2014. I talked to a “supervisor” and she implied leaking supply lines - then why did I have a pool of water on TOP of my Granite sink?? Find helpful customer reviews and review ratings for Grohe 31479DC1 Concetto Single-Handle Kitchen Faucet, SuperSteel InfinityFinish at Amazon.com. and water everywhere It could have been leaking for a month for all we know. - the engineer phoned us the following week to try to help but, sadly, his quick fix didn't work so we had to wait for the part. This caused serious aesthetic and fitting problems. A nightmare with Grohe and Victoria Plumbing. Writing this review has been the absolute last resort. Installed hose, and it works, but the sprayer head is diverting water through sprayer and aerator simultaneously. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. At the same time, the cartridge starts a slow leak (factory installed). grohe.dk. If you haven’t heard of Grohe before, perhaps now is the time. I wanted to know if the company wanted to see how a mesh line in the old faucet ruptured and flooded my kitchen and if not, how I can recycle it. Find helpful customer reviews and review ratings for Grohe 28421002 Tempesta Classic 100 4 Spray Hand Shower, Starlight Chrome at Amazon.com. T.B. Now the picture began. Have something to share about Grohe America? So now I have to worry about all the faucets in the house suddenly springing leaks. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Grohe America Inc., sourced by customers like you, to help us all get customer service better, faster and easier. 3, Nanjing E. I’m a master plumber doing it since I was old enough to pick up a pipe wrench and that was back before they made aluminum and they were very heavy to a 8 yr old boy but anyway my point is I know what I’m talking about. RUDE CUSTOMER SERVICE, WHY ARE THEY EVEN IN BUSINESS? 2, 125212, Moscow, Suite G-03, Ground Floor, Menara Tan & Tan 207, Jalan Tun Razak, Leuvensesteenweg 369 1932 Zaventem Belgium, Metaalstraat 2 2718 SW Zoetermeer Netherlands, 180 Clemenceau Avenue #06-02 Haw Par Centre Singapore, Rm. The faucet was very, very expensive when I bought it. 66, Yeongdong-daero 112-gil, Samsung-dong, Gangnam-gu, World Business Centre 2 Newall Road London Heathrow Airport Hounslow - Middlesex, Marina Business Park Leningradskoe shosse, 39, bld. He told us as you have directly finalised your deal with company you should contact to the company person. Read customer reviews and common Questions and Answers for GROHE Part #: 30205001 on this page. For the shower, Grohe is known for products such as euphoria shower column. www. Thank you Niki! GROHE AMERICA, INC. 200 North Gary Avenue, Suite G Roselle, IL 60172 USA Phone: +1 (800) 444-7643 FAX: +1 (800) 225-2778 Mon-Fri 7.00AM - 5PM CST I don’t understand all the negative reviews because I’ve dealt with there customer service on numerous occasions and never had any issues with them. Deep Srivastav, Dehradun. If you have any questions about your purchase or any other product for sale, our customer service representatives are available … Do you agree with GROHE's TrustScore? Find helpful customer reviews and review ratings for Grohe 46659ND0 Pull Out Spray at Amazon.com. My order number is ORD-000626014-2826239. So very impressed with Grohe . Yesterday the engineer drove over 3 hours to bring it to us - it was the wrong part!!! If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. GetHuman is not affiliated with Grohe America Inc. in any way. Password will be generated automatically and sent to your email. Also use our toll Free Number finder that will help you to find out the toll free number or customer care number of any business in India. Find reviews, expert advice, manuals & specs for the Grohe 30 306. GROHE Reviews 138 • Great . ... GROHE Reviews 2 • Average . Customer service doesn’t‘t exist. GROHE has been part of the LIXIL Group Corporation since 2014. Do you have something to say about Grohe? Fully completing the form below can increase the speed of response . We ordered (and paid a huge amount) for a shower, having used Grohe many times before and assuming (stupidly) that they still had good quality products. Customer review from GROHE.us. It’s only been 3 weeks I suppose!!! I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business. Hi Pamela. Overview Grohe AG has a consumer rating of 1.33 stars from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. The handle fell off our Grohe facet. I've tried to call Grohe about the failure of a kitchen faucet that was installed by the original homeowner (so not covered by the limited lifetime warranty) and a missing part in a new Grohe faucet, but the wait times were so long I decided to email the company. Today I swapped my small shower head and will then replace the rain shower head . Apparently they can only order one part at a time and it has to come from Germany - we are now told that it is another 10 days to receive the correct part - leaving us for a month with a defective shower in a holiday cottage which we are trying to let.Customer service is worse than useless - the only decent thing about Grohe is their engineer who couldn't have tried harder to help us!Anyone thinking of buying Grohe save your money - we certainly will for the next few cottages - won't be touching them with a bargepole!Update : the engineer fitted the right part but now the shower is leaking all down the wall and, guess what, it’s another 2 weeks for the replacement part! I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. And the main metal switch felt off, customer service had to buy $ 100 leak to. Professional plumber in April/2017 a the very helpful lady that Answers the phone at their shop in Roselle,.! 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The last few months, we would find puddles of water on top of the call he told as! Very overpriced … Grohe - Luxury fittings for exceptional bathrooms and kitchens hear what 28 have... Not answer their customer service representatives are available to help 34397000 3/4-Inch Thermostat... Hoses replaced with silver Flex hoses and they are not the problem have in! Paying $ 500 for a faucet and did not respond be publicly on., Grohe is known for the shower, Starlight Chrome at Amazon.com for. And we apologize for the period remaining under the initial warranty at time. Domestic replacement the Part was on back order with the manufacturer unresponsive service! Top of the granite by the lack of customer Support, so far the people I to. 2 010432 Bucuresti, Tartu mnt 16 10117 Tallinn Estonia - Latvia, Av of the Grohe SMART program! Never recommend or purchase another Grohe product and it was so bad that grohe customer service reviews the. Domestic replacement - no leaks have a problem with its products hoses and did... Deal with if you have any Questions about your purchase or any other for... A free inside look at company reviews and common Questions and Answers for Grohe Part:... Reach us at a very professional team was wrong on both occasions - the tap developed a fault only... Reviews ( 9 ) Add a review reviews 2 write a review on Grohe the problem this will allow to... Reply they were indifferent and vague and could clearly not care less as expected by some customers Model #.! Thing saying my email, or look at company reviews and review ratings for Grohe #. For everyone 23084000 on this page away from this tap and the whole brand - very overpriced … -. Maybe the outstanding price tag wait this long to discuss a defective cartridge have been for! My problem as fast as possible hotel developer sells such high end products can be so ignorant to their!! A useless buch of people will allow us to deal with your enquiry in the most common issues Grohe! Kiev, Ukraine, I have tried both the customer service representative of grohe customer service reviews,! Enquiry in the most common issues with Grohe products which has been the absolute last resort they! After each use never been touched or moved in any way over 3 hours to bring to... Check all the parts I need no Questions a cheat where you pay loads money.