Proper Telephone Etiquette I have worked at a technical college for over five years. Phone etiquette is a set of behaviors to use and qualities to exhibit when you’re using the phone. Presentation: Telephone Etiquette 1. Telephone etiquette is a way of proper communication to achieve a specific objective of business, office, customer service, call center, and personal life, in the shortest possible time. Other telephone etiquette tips to remember: Record a professional voicemail message. Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. Transferring a telephone call is more than just knowing what buttons to push on your telephone system. SFROLOV/Shutterstock Don’t constantly check your phone. Thank them for calling. o Identify whether your participants are strangers or whether they work together. However, answering the telephone and phone etiquette are still a big part of the experience for many businesses. Advise employees that the second or third ring is the ideal time to pick up the telephone. Your staff should be familiar with the do’s and don’ts of all forms of communication so that they can best represent your company well. This is offered in most telephone etiquette training. Telephone etiquette remains important for children and adolescents to learn. Our online telephone etiquette trivia quizzes can be adapted to suit your requirements for taking some of the top telephone etiquette quizzes. Phone should be answered within three rings. Inform the person on the other line when you’re on speaker phone. Branding the call serves two purposes. Businesses should not overlook how and who is answering phone calls. This is to clarify some problems we have been experiencing with the answering of the telephone at this office. How Telephone Etiquette Has Changed Understanding social norms for the phone means accepting the fact that the things we call "phones" are actually computers. Basic Telephone Etiquettes: What all points should be taken care of while answering a call? Sit or stand up straight. Check the number carefully & then dial it correctly Telephone Etiquette Sample Corporate Training Materials Corporate ... o Use examples, case studies, and stories that are relevant to the group. Advertisements. Calls are assumed to be private. Telephone etiquette is essential for both personal and professional life. Following these simple phone etiquette tips can help you present a professional image on the telephone ETIQUETTEThe practices and forms prescribed by socialconvention or by authority. Cell phones have invaded our classrooms and our bedrooms, our restaurants and our theaters, our offices and our streets. Match your speaking rate to the caller's. Transferring calls is one of the most common telephone etiquette tasks you will perform in your job so learning the proper etiquette for transferring calls is extremely important. But with the right tools, it can be easy to adapt in no time. Telephone Etiquette. These Tips on Telephone Etiquette have been contributed to help bring us back on track with how it used to be. Telephone etiquette tips include speaking slowly and offer a pleasant greeting. It’s often the initial communication point between you and your customers that forms a first impression, and it can help boost customer loyalty. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call. Smile, sound upbeat and keep your communication short. It is much easier for people to have a conversation over the phone nowadays, as compared to … Rudeness and lack of consideration have crept into our telephone practices.. Previous Page. Avoid extremes in volume. Telephone etiquette helps to earn the C of the customers and with time their loyalty Importance of telephone etiquette is that it helps to create a good impression by showing respect and being polite Telephone etiquette encourages potential customers to reach the stores and purchase the available goods and services. The 5 Most Important Rules of Proper Telephone Etiquette. Telephone Etiquette Work performed by the Academy for Educational Development under sponsorship of the United States Agency for International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804 Tone of Voice 86% Words 14% 6. Telephone etiquette means an unwritten mutual consent between two parties to intentionally talk together in a clear-cut way of communication. The Importance of Business Phone Etiquette. The Dos and Don’ts of Telephone Etiquette. Please and Thank You Using good etiquette is a way to show respect and consideration to those we interact with. 3. Entree Phone Etiquette Section 1: Placing or Receiving a Professional Telephone Call If you are answering a professional call, Memorandum. Poor phone etiquette … Cell Phone Etiquette: 15 Rules To Follow (PICTURE) By Bianca Bosker. #2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Next Page . CellPhones.org has put together a helpful list of cell phone etiquette tips. In both of these capacities, answering the telephone and making business telephone … Telephonic conversations are fast replacing traditional “on-venue” meetings, due to the logistics and time saved. Tamiya King has been writing for over a decade, particularly in the areas of poetry and short stories. Ohio State University: Helpful Telephone Etiquette Tips ; Writer Bio. TO: FROM: DATE: SUBJECT: Telephone etiquette. Telephone Etiquette and useful Telephone Tips. Handling Telephone Calls 2. Put your phone down and give your full attention to the task at hand. If this is a business call the employee should include the business name along with the employee’s name. Smile even though you are on the telephone. Here are some tried and tested tips on telephone etiquette to help us become aware of the courtesies that could easily be overlooked.. Even with the advances in technology, people prefer speaking with a live person to get answers or support. When answering the telephone at work, it is important to use a professional greeting. Some people are very confident speaking on the phone while others become a big ball of nerves at the thought. Tailor your approach appropriately. Answering the Telephone. Klaus Vedfelt/Taxi/Getty Images. Telephone language is different than our everyday language and can take some time to get used to its flow. A comprehensive database of telephone etiquette quizzes online, test your knowledge with telephone etiquette quiz questions. With so much attention being placed on online communication, whether it’s via email and social media, it seems that conversing with your actual voice is a lost art. Also follow these other cell phone etiquette tips. If you're transferring a call because you need to escalate the situation to a supervisor, be clear with the caller about what's happening and why.. It is inevitable that we will be required to speak on the phone sometimes. Some of the basic essentials of proper etiquette are phrases Use a low voice pitch. 10 telephone etiquette tips you should keep in mind. Answering calls swiftly and taking messages displays competency, and lets your customers feel cared for. Despite the proliferation of cell phones, many households still have land-line phones. Adrienne LaFrance Presenting a professional image, both in person and on the telephone is very important in the office skills profession. Especially if you are a job seeker, your voicemail is another channel where your prospective employer will get a glimpse of your personality. #1 When answering a business phone it is important that it is not allowed to ring more than three times. Key takeaway: Your phone etiquette could be the difference between turning a lead into a customer or losing a prospect for good. Good business phone etiquette is vital. Example 1: Sample memos for telephone etiquette. Instead of using a simple “Hello,” brand the call using the company's name. This encourages more personal dialogue. Check them out below. Instead of maintaining the status quo and wasting time typing 23 words a minute, companies are training – or retraining, if you will – staff to embrace the telephone as part of a complete overhaul of office etiquette. Don't act like customers have to call you. No call will be transferred to another station without first asking who is calling and what the call is regarding. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. Once your receptionists have read this post and have a good hold of their telephone etiquette, make sure they, and the rest of your staff, check out our post on email etiquette and business texting etiquette. It is important to remember to use proper phone etiquette because you are representing the company and yourself while answering the phone. The telephone is the first touchpoint people have with most businesses. 18/07/17. Indeed, there is the good and proper way, and then there is the unprofessional manner. Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person's limitations, allowing that person time to speak, communicating clearly and much, much more.. 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